Answer: ombudsman

AnswerCrossword Clue
OMBUDSMANConsumer advocate
OMBUDSMANGovernment investigator
OMBUDSMANOfficial who hears complaints
OMBUDSMANPublic-advocate official
OMBUDSMANUniversity complaint investigator, e.g.
ombudsmanAn official appointed to investigate individuals' complaints against maladministration, esp. that of public authorities
ombudsmana government official who investigates complaints by private citizens.
ombudsman(Swedish) a government official who investigates complaints against government departments